Customer Need

Preparing to introduce the Edwards SAPIEN™ Transcatheter Heart Valve in the U.S. and abroad, Edwards Lifesciences, a global leader in heart valves, wanted to develop an innovative and comprehensive training program that would reduce training costs, rapidly increase the number of trained users, and help protect clinical trial outcomes.

MSC Solution

MSC worked closely with Edwards to design an integrated training solution featuring

• Comprehensive pre-course training package
• Hands-on product workshop
• Procedural team-building workshops
• Experience-based simulation for product and procedural training

MSC managed all aspects of the delivery of the training solution to Edwards' customers

• Training centers located in the U.S., Canada, and Europe
• Medical Simulation expert clinical and technical support
• Comprehensive MSC event production management

Customer Results

• Increase in sales revenues exceeding 100%
• Results achieved while maintaining device implantation rates and patient outcomes equal to or improved from clinical trials
• Scalable training program that doubled in training capacity within six months
• Acceleration of the number of trained users.